For Stockton-specific Blackboard support, please visit http://www.stockton.edu/bbsupport
For general Blackboard student support, please visit https://en-us.help.blackboard.com/Learn/9.1_2014_04/Student
For general Blackboard instructor support, please visit https://en-us.help.blackboard.com/Learn/9.1_2014_04/Instructor
To log a support call, please call the Help Desk at 609-652-4309
Blackboard Collaborate - If your questions were not answered on the support page, call 1.877.382.2293.
Smart Phones and Tablets
The browsers available for portable devices such as smart phones and tablets are limited in functionality will not support all of the features required by Blackboard. This is especially true for assignments and tests. If you are doing anything beyond viewing course content, use a computer with the Firefox browser.
All of our online instructional services have standard maintenance windows defined. If no maintenance is scheduled, the system will be available.
goStockton Portal and Stockton login authentication services, Sunday, 12:01 am to 5:00 am, ET
Blackboard, Sunday, 12:01 am to 5:00am, ET
Blackboard Collaborate, Fridays 2:00 am to 6:00 am, ET, and Saturday, 10:00 pm to Sunday, 6:00 am, ET
Turnitin, first and third Saturdays, 10:00am to 4:00 pm, ET (Turnitin status available at http://www.turnitin.com/en_us/support/system-status or https://twitter.com/turnitinstatus)
Adding Course Content: Export/Import should be used instead of Course Copy. For instructions, click here.
Course Section Dates: Live, instructional course sections are created with date restrictions that correspond to the beginning of the semester and end of semester grade submission. These dates may be changed to meet the individual needs of your course. Access the desired course section, Control Panel, Customization, Properties, Course Duration, adjust dates as desired, Submit.
Turnitin has notified us that Turnitin services will be down for maintenance on Saturday, November 5 from 9:00 am to 2:00 pm Eastern time. Below is their description of this maintenance event:
“This maintenance will be performed on internal network hardware to increase capacity and ensure continued dependable service to our customers. Please be aware no submissions or grading will be possible during this time.”
You can check Turnitin system status at https://twitter.com/turnitinstatus