For Stockton-specific Blackboard support, please visit https://elearning.stockton.edu
For general Blackboard student support, please visit https://help.blackboard.com/Learn/Student
For general Blackboard instructor support, please visit https://help.blackboard.com/Learn/Instructor
Blackboard Collaborate - If your questions were not answered on the support page, call 1.877.382.2293.
Firefox is the recommended browser for Blackboard. If you are using a personally owned computer, click here to install Firefox. Be sure to run the browser check and resolve any issues. If you experience browser difficulties, please call the Help Desk at 609-652-4309.
Smart Phones and Tablets
The browsers available for portable devices such as smart phones and tablets are limited in functionality will not support all of the features required by Blackboard. This is especially true for assignments and tests. If you are doing anything beyond viewing course content, use a computer with the Firefox browser.
All of our online instructional services have standard maintenance windows defined. If no maintenance is scheduled, the system will be available.
goStockton Portal and Stockton login authentication services, Sunday, 12:01 am to 5:00 am, ET
Blackboard, Sunday, 12:01 am to 5:00am, ET
Blackboard Collaborate, Fridays 2:00 am to 6:00 am, ET, and Saturday, 10:00 pm to Sunday, 6:00 am, ET
Turnitin, first and third Saturdays, 10:00am to 4:00 pm, ET (Turnitin status available at http://www.turnitin.com/en_us/support/system-status or https://twitter.com/turnitinstatus)
If you wish to change how your first and/or middle name are displayed in Blackboard, visit https://stockton.edu/registrar/preferred-name.html to submit a name change request.
Adding Course Content: Export/Import should be used instead of Course Copy. For instructions, click here.
Course Section Dates: Live, instructional course sections are created with date restrictions that correspond to the beginning of the semester and end of semester grade submission. These dates may be changed to meet the individual needs of your course. Access the desired course section, Control Panel, Customization, Properties, Course Duration, adjust dates as desired, Submit.
Digication has notified us that the Digication e-portfolio system will be down for maintenance on Sunday, February 25, 6:00 am to 8:00 am ET
Blackboard has notified us that they will be performing maintenance on the data center that houses our Blackboard servers. This maintenance will take place during a 16 hour window beginning at 12:01 am and ending at 4:00 pm on Saturday, March 3, 2018.
It is best to completely avoid using the system during this time. There will be brief, intermittent service outages throughout these 16 hours.
Students should contact their instructors with any questions related to course work.